General Terms & Conditions of Sale

Effective date · 17 November 2025

1. Identification of LYRIKS.IO

LYRIKS.IO operates as a simplified joint-stock company (société par actions simplifiée), registered with the Paris Trade and Companies Register under No. 990 514 580, headquartered at 200 Rue de la Croix Nivert, 75015 Paris, France.

2. Services offered

The platform provides project specification and structuring tools accessible at https://lyriks.io, using accessible language and tooling for all users.

3. Purpose

These General Terms and Conditions of Sale (the "Terms") constitute the sole contractual document governing the relationship between Lyriks.io and the Customer. They define the conditions for the use of the services and the obligations of the parties.

4. Quotation

Quotations override these general terms when services are subscribed via quote. Each quotation must be accepted within its specified validity period.

5. Location of these Terms

The Terms are accessible at any time through the direct link in the footer of the platform.

6. Acceptance of these Terms

Acceptance occurs through ticking a confirmation checkbox during registration, or by signing an appended quotation.

7. Relationship with the Payment Service Provider

Third-party payments are managed by designated payment providers. The Customer's relationship with that provider is direct. If the Payment Service Provider refuses or terminates access, the paid service subscription ends, although free access remains available.

8. Conditions for accessing the services

Customers must be either natural persons with legal capacity or duly authorized representatives of a legal entity.

9. Customer status

Customers are classified as professionals (business-related activities) or consumers (personal use). Specific consumer protections apply where so qualified under French law.

10. Access & subscription

An internet browser is required. Subscription involves completing a platform form or signing a quotation. Registration automatically creates an account giving access to the services.

11. Description of the services

Before subscribing, Customers may review service characteristics and constraints. The services require internet connectivity and are described on the platform or in quotations.

12. Licence to use the platform

A non-exclusive, personal and non-transferable licence grants usage rights solely for service provision. It explicitly excludes reproduction, adaptation, commercial exploitation, transfer, reverse engineering, the development of competing products and any unauthorized use.

13. Maintenance

Corrective maintenance addresses bugs and malfunctions. Evolutionary maintenance brings improvements and additional functionalities, potentially deployed automatically. Access may be limited during scheduled maintenance windows.

14. Hosting

LYRIKS.IO provides hosting under a best-efforts obligation, with servers located within the European Union.

15. Technical support

Support is available Monday to Friday (excluding French public holidays), 8 a.m. to 6 p.m. CET, via contact details, email (support@lyriks.io) or the chatbot.

16. Term of subscription

Subscriptions begin on the subscription date for the stated initial period, with automatic renewal unless terminated. Free access continues indefinitely until terminated.

17. Article L.215-1 of the French Consumer Code

Consumer customers receive mandatory prior information regarding tacit renewal, free cancellation rights and reimbursement terms.

18. Financial terms

Platform pricing is displayed at the time of subscription. Any started period is billable. Prices may be revised and apply upon renewal.

19. Payment

Platform payments are made through the designated payment service providers. Quotation-based payments occur via direct debit.

20. Free access

Free-access services require no financial consideration.

21. Late or non-payment

Non-payment triggers immediate service suspension. Late-payment interest is set at three (3) times the legal rate, plus a fixed recovery cost of €40.

22. Right of withdrawal (consumer customers)

Consumer customers possess a right of withdrawal. Professional customers with five (5) employees or fewer may also benefit under specific off-premises conditions.

23. Exercise of the right of withdrawal

A fourteen (14) calendar day period applies from acceptance. Withdrawal requires sending the form (Appendix 1) or an unambiguous statement. Refunds occur within fourteen (14) days, via the original payment method.

24. Legal guarantee of conformity (consumer customer)

Services must achieve conformity without undue delay, free of charge and without major inconvenience. Price reduction or termination options apply under French Consumer Code Articles L. 224-25-1 to L. 224-25-31 and L. 242-18-1.

25. Legal guarantee against hidden defects

A two (2) year discovery period applies. Price reduction or full refund is available upon return or renunciation (French Civil Code Articles 1641-1649).

26. Intellectual property rights

Platform elements are the exclusive property of LYRIKS.IO. The SaaS licence transfers no ownership.

27. Commercial references

The parties may use each other's name, trademarks and logos as commercial references, during and for three (3) years after the end of the contractual relationship.

28. Customer's obligations · information

Customers must provide the information strictly necessary for subscription and usage.

29. Customer account

Customers warrant the accuracy of the information provided, may be asked for proof of identity, keep their credentials confidential and notify Lyriks.io of any suspected fraudulent use.

30. Use of the services

Customers are responsible for their own and their users' use of the services. Prohibited uses include: illegal activities, breach of public order, infringement of third-party rights, system interference, undermining security measures, and commercialization of the services.

31. AI clause · prohibited uses

Customers must avoid high-risk AI use, in particular for HR decisions and performance monitoring under EU Regulation 2024/1689 ("AI Act"). Additional prohibitions include: misrepresenting AI-generated content as human, creating hateful/illegal/abusive content, impersonation, malware production, and high economic-risk activities such as financial or health advice without human supervision, or political campaigns.

32. LYRIKS.IO's obligations · service quality

A best-efforts obligation applies, with regular checks and maintenance. No liability exists for external network difficulties, ISP interruptions, poor configuration on the Customer's side, or force majeure events.

33. Service level

No service level guarantee exists. Best efforts are made to maintain 24/7 access, excluding maintenance and force majeure.

34. Backup, storage and data security

Backups operate on a best-efforts basis. Sufficient storage capacity and technical and organizational security measures are implemented.

35. Limitation of liability

Liability is limited to proven direct damages, capped at the amounts received in the twelve (12) months preceding the claim. Bodily injury, death and gross negligence are excluded. Claims require one (1) month's prior notice via registered letter (not applicable to consumer customers).

36. Means of evidence

Any evidence method is acceptable. Platform messages and data constitute recognized evidence.

37. Personal data · general

Compliance with the French Data Protection Act and the GDPR is maintained. The Privacy Policy is accessible from the platform.

38. Personal data · LYRIKS.IO as processor

LYRIKS.IO processes data on behalf of and for the account of the Customer (data controller). Processing follows documented instructions; suspension or termination is possible for unlawful instructions. Any legally-required transfer triggers prior information.

39. Data security and confidentiality

Appropriate technical and organizational security measures are implemented and access is restricted to authorized personnel.

40. Sub-processors

Authorized sub-processors are listed in Appendix 2. Any change triggers prior information to the Customer, who may object. LYRIKS.IO remains liable for its sub-processors' obligations.

41. Transfers outside the EU

Transfers may occur with appropriate GDPR Chapter V safeguards.

42. Assistance & information

LYRIKS.IO assists the Customer with DPIAs, dealings with authorities and DPO contact, forwards data subject requests and notifies breaches.

43. Fate of the data

Upon contract end, the Customer chooses between deletion or return. No copies are kept except where legally required. A one (1) month decision deadline applies; otherwise, deletion is performed.

44. Documentation & audit

Necessary information is made available. Annual audits may be conducted at the Customer's expense with two (2) weeks' notice, respecting security, confidentiality and production constraints. Reports remain confidential.

45. Reuse of data by LYRIKS.IO

LYRIKS.IO is authorized to process connection and identification data as data controller, to improve services, in compliance with applicable regulations.

46. Customer obligations vis-à-vis LYRIKS.IO

The Customer provides only relevant, necessary data (no special category data unless justified), ensures lawful collection, informs data subjects, maintains its processing register and complies with its own obligations.

47. Force majeure

LYRIKS.IO is not liable for force majeure events as defined by French Civil Code Article 1218. The Customer is notified, obligations are suspended then resumed, and unaffected obligations remain in force.

48. Termination of the subscription

Termination is requested via contact details or the dedicated platform function. Started periods remain billable. Subscription termination does not end free access.

49. Termination of free access

Termination is requested via contact details or the dedicated platform function, ending all services.

50. Sanctions for breach

Essential obligations include payment, information accuracy, courtesy, restriction to authorized users and legal compliance. Breaches may trigger access suspension or deletion, information messages, notification of authorities or legal action. Other breaches require fifteen (15) days' formal notice before account deletion.

51. Modification of these Terms

A thirty (30) day notice precedes amendments, which apply upon renewal. Refusal is possible via termination. Use after the effective date constitutes acceptance. Price revision uses the Syntec index formula: P1 = P0 x I1 / I0.

52. Mediation (consumer customers)

Free recourse to a consumer mediator is available: CM2C, 14 rue Saint-Jean, 75017 Paris · 01 89 47 00 14 · cm2c.net

53. Governing law & courts

French law governs. Disputes with professional customers proceed through the courts of Paris (subject to mandatory provisions), after a failed two (2) months' amicable resolution attempt.

Appendix 1 · Withdrawal form

Withdrawal notification requires completing the form with service details, registration date, and signature/date.

Appendix 2 · Personal data (Processing)

Processing involves identification and connection data for the Customer's employees and their customers, for the duration of the contractual term.

Authorized sub-processors:

Customers must not use the AI to process critical or special-category personal data.